Eight KPIs to Optimize Your IT Service and Support While it is a marker for efficiency, it can skew metrics as some issues are more complex and require more time to resolve. By monitoring and tracking these performance indicators, managers can gain insight into the success of their customer service teams and make educated decisions… Continue reading 15 Customer Service KPI Metrics That Propel CX Teams
Category: Artificial Intelligence
How Does Machine Learning Work?
Machine Learning: What It is, Tutorial, Definition, Types We’ll also focus on only binary classification problems (i.e., those with only two options) for simplicity. In both these cases, we have only two possible classes/categories, but it’s also possible to handle problems with multiple options. For example, a lead-scoring system might want to distinguish between hot,… Continue reading How Does Machine Learning Work?